With over 14,000 patients, we offer a variety of appointment to try to accommodate as many patients as possible. Appointments can be made in advance, or on the day. If you have a list of problems, please book a double routine appointment. You may be asked to make another appointment if all the issues cannot be safely dealt with within your appointment time.
During the COVID global pandemic, whilst we are open, we are trying to deal with as much as possible WITHOUT bringing the patients onto site. All our clinicians are now triaging patients - speaking to them on the phone and assessing their need, perhaps asking for photographs, trying to minimise the time they are needed on site, or even not needed to come at all. The reception team will help signpost our patients either into an URGENT EMERGENCY phone slot (usually on the day) with an appropriate clinician or a PRE BOOKED telephone slot with your usual or preferred doctor. Please note there may be a delay for these appointments, just as you would have waited for a face to face preferred clinician slot. Please support out team in answering their queries to enable them to help you, and place you in the correct space available with a clinician.
Some of our nursing slots are pre-bookable e.g smear test and childhood vaccinations, but you will be asked NOT to come on site if you have any COVID symptoms or are unwell.
For safety reasons, only our Flu vaccination slots are available on the online facility at this time of pandemic.
FACE COVERINGS MUST BE WORN ON SITE FOR APPOINTMENTS.
Oustide of COVID our Types of Appointment usually are:
Routine appointments with a GP – Book an appointment online, or for GP's & Nurses book an appointment by phone 01727 831888 or in person – for both Harvey House and Jersey Farm
These are 15 minute slots available as:
- advanced booking
- on the day booking
The clinic times are
- GP – 9am-12.30pm & 4pm-6pm. Some earlier afternoon appointments are available.
- Nurse – 9am-12pm & 3.30pm-6pm
Single Problem Emergency Clinic – book on 01727 831888
These are short, 10 minute appointments designed to deal with a SINGLE URGENT problem. They are bookable on the day at 8.00am. Please note if you have a list of multiple problems you will be asked to rebook another more suitable appointment.
Medical Emergencies – contact 01727 831888 (for both Harvey House and Jersey Farm)
If you have a clinical condition that is an emergency, please phone to speak to a receptionist for further advice. Please phone as soon as you can, in the morning if possible and we will try to allocate you a booked appointment time. However, if all the clinics are booked, you will be fitted in between existing booked patients, which may mean that you have to wait a variable amount of time.
Telephone advice line – Acute problems not requiring an examination – book on 01727 831888 (Mon-Fri)
A doctor is available Monday – Friday for help with simple, self-limiting health problems where advice only is appropriate and an examination is not required. These include: cold and flu symptoms, diarrhoea and vomiting, cystitis, simple sprains, back pain and many more problems. Please telephone 01727 831888; a doctor will call you back the same day. You will need to call as early as possible in the day for the advice line but these calls are made throughout the morning and early afternoon, so you won’t be given a specific time. The advice line can only cope with a limited number of calls per day. Any matter that is clinically urgent will always be dealt with.
Please do not ring this line to request a repeat prescription other than in an emergency. Please see the ‘prescription’ page for further details.
Telephone advice for ongoing problems – contact 01727 831888
If you have a non-urgent query about an ongoing condition, it is best to try to speak to your usual doctor who knows your medical background. It may be that your doctor is not available immediately or is not in the surgery that day. However, they will ring you back at the earliest opportunity.
Useful tips to help to make the most of your time with your clinician
Multiple problems – Book a double appointment
Do you have a ‘shopping list’ of problems that you have been saving up for the last few months? If so, please consider booking a double routine appointment.
Surgeries are booked with back- to -back appointments. Based on patient feedback, to help us run to time, you may be asked to make another appointment if you have multiple problems that can not be safely dealt with in a single appointment.
More than one family member needs to be seen?
Please book a separate appointment for each individual.
It is not possible for a doctor to see additional members of the family in a single time slot, due to the need for a full history and examination that may be needed to ensure patient safety.
Help us run to time
We try our best to see patients at their allocated appointment time as we appreciate how frustrating waiting can be.
Unfortunately, this may not always be possible because of unexpected clinical emergencies that clinicians may have to deal with.
However, there are things that you can do to help us try to run time.
Please help us by turning up on time. To maximise the number of patients we can see, appointments are booked back to back. Arriving late means that your appointment ends late, resulting in all the patients booked after you being seen late.
If you are very late the clinician will do their best to see you but if this is not possible, you will be asked to rebook your appointment.
We ask that our patients treat the doctors and our staff with courtesy and respect. Physical or verbal abuse will not be tolerated, this includes swearing.