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Latest CCG news on Covid-19

We are sharing the latest news from our CCG via our website

Coronavirus Latest Advice


Following National and CCG Guidance we have removed all bookable online appointments in order to ensure no patients attend site who should not and in doing so are putting public and staff at risk. Instead, we have, in house, altered all these to our on the day appointments and extra telephone triage slots.  Patients should be reminded that they may use our online triage service for advice and guidance in the first instance.

Please bear with us during this time, we need to protect our workforce to enable us to help you, our patients in the best way possible.

Online Consult

Our practice is a pilot practice for this new system from 14th February 2020.  This new service will allow patients to help themselves at any time of the day through an interactive website and advice pages.  Please note this service is for non urgent queries and has a turnaround of 2 working days.


No Deal Brexit – Updated patient information

The information for patients on around continuity of medicines supply if there is a no-deal EU exit has been updated.


Primary Care Networks

We are delighted to advise that we are now working collaboratively with two other local GP Practices. The NHS never stands still – and this year has heralded a new idea in General Practice across England – something called Primary Care Networks (PCNs).  Practices are required to collaborate in PCNs which cover between 30,000 and 50,000 patients. This is to allow sharing of ideas and resources.


We have formed HLH PCN, St Albans. This consists of the following three surgeries

  • Harvey Group Practice
  • The Lodge Health Partnership
  • Hatfield Road Surgery


HLH PCN came into existence officially on 1/7/19. At this stage, the Practice Managers and Doctors at the three surgeries are starting to meet together and work out our plans to collaborate. The first piece of work we are doing together is we now have a Patient Care Coordinator. Sandra Parsons is working across all three practices and going out to meet our most vulnerable housebound patients.  She is identifying areas where there are health and social need and making sure that these people are getting all the support they and their carers need.

As time moves on, we shall be delivering other PCN-level services – such as employing a Clinical Pharmacist to work with patients and practices; delivering joint training to our teams across the three practices and working on specific nationally driven Quality Improvement areas (this year around End of Life care and certain Safer Prescribing initiatives).


Your own practice has opportunity for your own Patient Participation Group (PPG). If you are interested in getting involved in your own practice PPG or at a PCN level, please don’t hesitate your Practice Manager at your own surgery.


St Albans Patient Group

their latest newsletter has now been uploaded to our website.  Please see their subsection of New Patients tab. 

Get involved - join our Patient Group

Results from the latest GP Patient Survey

Care Quality Commission - read our latest inspection report


As part of the Herts Valley's CCG we are raising awareness of the MY CARE RECORD programme with our patients  see   for full information

What is My Care Record?

The people caring for you need access to your health and care record in order to make the best decisions about your diagnosis and treatment. This could include GPs, hospital-based clinicians, nurses, health visitors and social workers.

For this to happen more quickly and to improve the care you receive, a process has been put in place using existing computer systems.

This allows your information to be accessed by health and care clinicians and professionals within local health and care organisations that are providing you with care.

This does not share your record, but provides health and care clinicians and professionals access to view information relevant to your care and treatment. 

My Care Record Patient Information postcard

MCR fair data processing agreement

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