Online Consult NEW!!!!
This new service allows you seek help at any time of the day through an interactive website and advice pages. Please note this service is for non-urgent queries and has a turnaround of 2 working days. If you have a Patient Access account you can access this through the section called "Health Advice" or if you do not have a Patient Access account please visit https://www.online-consult.co.uk/org/harvey-group-practice
Video Consultations NEW!!!!
As we move further into the Coronavirus epidemic, we will need to use new methods to offer our care. Take a look at one new process we will be using more: video consultations https://www.youtube.com/watch?v=DI2rvhcAaIw Stay well.
Smoking and increased risks associated with COVID-19
If you smoke you have an increased risk of severe illness with COVID-19. Your doctor would like you to stop smoking as soon as possible. Contact Hertfordshire Health Improvement Service on 0800 3893998 or text quit4covid to 80818 for telephone support and medication to quit smoking.
Updated: 30.3.20: 18:40h
Coronavirus Latest Advice
COVID-19 HIGH-RISK/VULNERABLE PATIENTS UPDATE:
All UK General Practices are still awaiting instructions to come out to us as to which are the exact groups of people to whom we need to issue further advice regarding Shielding or Social Distancing. We have been advised by NHS England, NHS Improvements and NHS Digital NHS Digital that national work is on-going with NHSE today. Revised guidance will be issued to all GP practices as soon as possible. In the mean time we are instructed nationally to await further advice about the precise mechanism by which we are to send out information and to whom.
Updated: 23.3.20: 18:05h
RESCUE PACKS FOR RESPIRATORY PROBLEMS:
We have been made aware of some inaccurate information circulating regarding special ‘rescue packs’ for patients with pre-existing respiratory conditions such as asthma or chronic obstructive pulmonary disease (COPD).
Please do not contact us for a rescue pack. You should continue to manage your condition in the usual way and if you feel you have symptoms of COVID-19, go to https://111.nhs.uk/covid-19 before doing anything else. (The exception to this is people for whom we have already - in the past - agreed that rescue packs are appropriate before Covid emerged)
You will note that there is no recommendation to have a rescue pack as there is no evidence for their use and indeed there are concerns steroids will reduce your immunity to fight off this virus.
To reduce your chances of catching COVID-19 and reduce pressure on your local GP practice during this busy time, all appointments will be carried out over the phone or by video consultation unless there is a clinical need for you to come into the practice. This will help minimise risk while continuing to ensure people get the care and advice they need.
PLEASE DO NOT COME TO THE SURGERY UNLESS YOU HAVE BEEN ADVISED TO DO SO BY A GP OR NURSE.
WE WILL BE CONDUCTING CONSULTATIONS BY TELEPHONE OR VIDEO FOR URGENT ISSUES ONLY. IF YOU NEED AN EXAMINATION YOU WILL BE ASKED TO COME TO THE SURGERY.
If you are feeling unwell and have symptoms of a high fever, or a new cough , please stay at home, avoid close contact with other people. The NHS 111 service has specific Coronovirus Pages which will guide you through what you need to do. Access these at https://111.nhs.uk/service/covid-19
If you are worried but have no internet access - then call 111.
Please do not attend the surgery, community pharmacy or hospital.
Routine Appointments Already Booked
If you have a routine GP appointment in the next few days this will be converted to a telephone or video appointment, and you will receive a text to confirm this. Please do not come to the surgery unless this is arranged by a GP.
If you have a nurse or HCA appointment already booked, then a member of staff will contact you on the day of the appointment to discuss the best way of dealing with your problem.
All prescriptions will now be sent through EPS to your nominated pharmacy. Any prescriptions not sent through EPS will need to be collected by your pharmacy from the practice. Please obtain your medication from your nominated pharmacy and do not come to the practice to collect your prescription. If you do not have a nominated pharmacy please ask your usual pharmacy to set this up for you.
Please do not order more frequently or in larger quantities than usual. Ordering more than you currently require will create pressure on the supply of medicines. In line with national guidance we will not be increasing the amount of medication on routine prescriptions, and we will not be issuing prescriptions early. Please continue to order responsibly for the benefit of all patients.
Fit Notes for Employers if Isolating due to Coronavirus
For the first seven days off work, employees can self-certify so they don’t need any evidence for their employer. After that, employers may ask for evidence of sickness absence. Where this is related to having symptoms of coronavirus or living with someone who has symptoms, an isolation note can be used to provide evidence of the advice to self-isolate.
The isolation notes can be accessed here https://www.nhs.uk/conditions/coronavirus-covid-19/self-isolation-advice/. After answering a few questions, an isolation note will be emailed to you. If you don’t have an email address, you can have the note sent to a trusted family member or friend, or directly to your employer. The service can also be used to generate an isolation note on behalf of someone else.
Letters and other documents
We will email these to you. If you don’t have an email address, we will post these to you. Please do not come to the practice to pick up documents. If you need to send documents to the practice, please either post them using Royal Mail, put through the letter box at the surgery or email them to firstname.lastname@example.org
Pre-booked Dressings, Depot Contraception, Post-Natal Checks (8 week checks), Midwife Appointments
If you have an appointment in one of these categories then please attend the surgery as normal.
Attending the Surgery
Jersey Farm Surgery
If you have symptoms of a respiratory infection or a fever you will have been asked to make your way to Jersey Farm Surgery. Please remain in your car until a member of staff calls you on your mobile phone. If you do not have a mobile or are walking, please knock on the door. The doctor or nurse that sees you will be wearing Personal Protective Equipment (PPE) consisting of a mask, gown and gloves. This is to protect our staff from infection, and to prevent cross-infection between patients.
Harvey House Surgery
If you have been asked to attend for a medically necessary GP, nurse or HCA appointment, and do not have respiratory symptoms or a fever, you will have been asked to make your way to Harvey House Surgery. When you arrive please knock on the door and then please stand behind the Hazard Line in the Reception Area. Please observe Social Distancing whilst you are in the surgery, keeping at least 2 metres from other patients, staff and the doctor that sees you.
We hope that all patients will understand the exceptional measures that we have had to take to protect patients and staff from infection.
Please do not ring the surgery for general information on Coronavirus, Social Distancing, Household Isolation or Shielding, as our telephone lines are exceptionally busy dealing with urgent medical problems. Please access the latest government advice at coronavirus-covid-19.
In need of help or thinking of volunteering?
If you are worried about how you will cope with social isolation or are in need of practical support Communities1st are a local charity who may be able to help. They are also looking for volunteers.
The Government would like people in extremely vulnerable groups who may need help with things like shopping or medical supplies to register here. You will need your NHS number which can be found on your prescription or a hospital letter.
For the foreseeable future local hospitals will only be accepting Urgent and Suspected Cancer Referrals. This is so they can release staff and capacity for the expected rise in Coronavirus cases.
If we have made a recent referral or you have a routine appointment soon, it is likely that this will be cancelled. You should be informed by the hospital. If you are worried about how you will manage your medical problem without seeing a specialist then please make a telephone appointment with a GP.
If you have a new medical problem then please make a telephone triage appointment with a GP, and we can discuss the best way of assessing you.
If you have an ongoing medical issue, please check this page on a regular basis to find out how we are delivering our services to patients.
Update: 03-Mar-2020: 18:15h
If you have been in contact with NHS 111 and had a Coronovirus Swab Test - please do NOT call the surgery for the result. These results are NOT sent to us as GPs - the correct process is to await a call back from the 111 Results Service. They will call you directly with your result -whether negative or positive.
We are advised that results will take 48-72h for processing. You will get a phone call back to you. The few specific national Coronovirus Swab labs and NHS 111 are exceptionally busy processing thousands of tests - and all these results will be called back to you. So you may get a call any time of day or night from them.
So please do NOT call the GP surgery for results as we do not receive them*
* in the first few days of testing, swab takers and 111 were erroneously saying that you can call your GP for the results. THIS IS NOT CORRECT.
Welcome to Harvey Group Practice
We hope our website will provide clear and concise help and give you the information you require in an easy and convenient format. It has been designed with our patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.
Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.
Partners in Care
Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.
Follow us on Twitter
GDPR - General Data Protection Regulations - see Practice information for further details
As of 25th May 2018, new data protection regulations were introduced. Keeping your data safe and secure is our top priority. The changes didn't alter the way we use and protect your personal information, but it did make it easier for you to find out how we use it. There is no action that you need to take. The surgery has produced a 'Privacy Notice' to give you more information on how we use your information.
(Site updated 30/03/2020)