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Staff

Our staff our dedicated to helping our patients and providing them with the best possible care. Find out more about our:

How to find us

Surrey Docks Health Centre 12-13 Blondin Way, London, SE16 6AE

Opening Times Mon – Fri 8.00am – 6.30pm Early opening Tues and Thurs from 7.00am

 

Contact Us

The are a number of ways that you can contact us. Find out more below.

How to find us

Surrey Docks Health Centre 12-13 Blondin Way, London, SE16 6AE

Opening Times Mon – Fri 8.00am – 6.30pm Early opening Tues and Thurs from 7.00am

 

Requests for Urgent Prescriptions

Harvey Group Practice has a Routine Repeat Medications policy, which states that we will process all requests for prescriptions and provide a prescription within 2 working days. For example a prescription request given in before 6pm on Monday will be ready after 2pm on Wednesday. Prescriptions requested before 6pm on Friday will be available after 2pm on Tuesday. We receive over 800 of these requests every week and process almost all within 48 hours.  We believe this is an excellent turnaround time and exceeds that of many other local practices.

A request for an urgent medication is not processed in the routine way by our Receptionists, but by our on call Doctor. This takes them away from urgent clinical queries, and increases the risk of a prescribing error.

We have made a decision that unless your request falls within a certain narrow range of emergency drugs, shown below, then your request will be processed according to the routine repeat prescribing policy.  This ensures safe prescribing and optimizes access to the clinical team.

The following are regarded as emergency drugs. These are drugs where timely access is important, so GPs will work outside of the usual system to ensure continuity of supply:

 

EMERGENCY DRUG LIST

    • Drugs for patients with Cancer requiring medicines at the end of life
    • Patients with Heart Failure – these include most “ water tablets “
  • Insulins

  • Medicines for Epilepsy
  • Salbutamol / ventolin
  • Warfarin and New Anticoagulants
  • Epipens and other emergency allergy injections

All other requests will be processed routinely. This policy has been implemented to protect Doctors’ time for more clinically urgent matters, and we believe this will help us to provide you with a more safe and robust prescribing system.

Catherine Farman

Practice Manager

November 2018

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